unistalled internet download manager now internet won't work!

[Undesired Walrus]

(Typing this from blackberry). I unistalled it, it told me it needed to restart the computer, and now all the computers in the house refuse to connect! It says that it is connected to our network, but every time I open explorer or firefox it said it cannot find the webpage, or any webpage! What have I done?!


I

[Christian Klippel]

Maybe the uninstall fiddled with some of the network settings. Do you use the same machine as a router for the others? I ask because you said "all the computers in the house refuse to connect".

How do you go online? Maybe the DSL- / Cable-Modem doesn't connect anymore. If you are sure that the modem connects properly, open a command-line window in windows and try to ping a known host. For example "ping 74.125.45.100" (the IP is one from google.com). If it can ping that host, then your nameserver entries are wrong.

If you can not ping it, but you are sure that the modem is online, maybe you internal network screwed up and now uses a different subnet internally.

With your way-too-short description It's really hard to say what could be the cause.

Are you able to connect between the computers in your home network? Like, moving files from one machine to another?

Greetings,

Chris

[GreNME]

We need to know what kind of download manager it was and the operating system. The problem could be as simple as turning off any proxies or as painful as repairing your Winsock settings.

[~enigma~]

We need to know what kind of download manager it was and the operating system. The problem could be as simple as turning off any proxies or as painful as repairing your Winsock settings.
Windows still uses Winsock!!!! Isn't that brand spanking new Windows 3.1 technology?

[kosai]

As long as you are on WinXP SP2 or higher to reset the winsock settings you simply need to do the following:

Go to Start > Run
type "cmd" and press enter

type the following command "netsh winsock reset catalog"
hit enter
It will tell you you need to reboot.
Once the computer comes back up check for connectivity again.

**I would try connecting the machine directly to your cable modem to remove the router from the equation.

If that is still not working you will probably need to call your ISP.

[~enigma~]

As long as you are on WinXP SP2 or higher to reset the winsock settings you simply need to do the following:

Go to Start > Run
type "cmd" and press enter

type the following command "netsh winsock reset catalog"
hit enter
It will tell you you need to reboot.
Once the computer comes back up check for connectivity again.

**I would try connecting the machine directly to your cable modem to remove the router from the equation.

If that is still not working you will probably need to call your ISP.
Considering we are talking about Winblows maybe it is better to follow the KISS principle and check the host file for a redirect to 127.0.0.1?

[Wudang]

Try this in a cmd window
nslookup google.com 208.67.222.222

[kosai]

Resetting winsock fixes this issue about 80% of the time in my experience (especially when the all connectivity is lost after uninstalling "internet management" software) but checking the HOSTS file and proxy settings would be good next steps after that.

All of these solutions are on the individual PC level though, if all internet connectivity is out that is a little strange and would suggest something at the router or modem level . Unfortunately that is harder to troubleshoot due to the many hardware differences between the many brands and firmware versions.

[jsiv]

Windows still uses Winsock!!!! Isn't that brand spanking new Windows 3.1 technology?
Yes, Windows 7 has the exact same version of Winsock that came with 3.11, not a single line of code has been changed since then. The 64-bit version of Windows? Well, it just doesn't support the internet at all. It's better that way anyway.

[Wudang]

The 64-bit version of Windows? Well, it just doesn't support the internet at all. It's better that way anyway.

About time someone did something. The internet's full, go away.

[~enigma~]

Yes, Windows 7 has the exact same version of Winsock that came with 3.11, not a single line of code has been changed since then. The 64-bit version of Windows? Well, it just doesn't support the internet at all. It's better that way anyway.
Then why do some claim Microsloth Winblows is the utmost in new technology? Much safer and a better computing experience with Ubuntu anyway :)

[jsiv]

Then why do some claim Microsloth Winblows is the utmost in new technology? Much safer and a better computing experience with Ubuntu anyway :)
I know, man. The IP stack in Linux came out in beta months after Winsock was released. That's decades in computer years!

[Undesired Walrus]

Thanks. Tried all this but it still won't work. I'm on wireless and it is now saying 'limited to no connectivity'. I have to stress I am really struggling to understand what folk are saying. There is a modem in our house and we use a security code. Tried disconnecting and starting again but nope, nothing. Aghhh! On BT.

[jsiv]

I think you have to explain how it's all hooked up. Do you have a dedicated modem/router that all the machines are connected through (either wired or wireless) to get internet access, or do they all go through the machine that had the download manager installed?

If it's the first, I'm having a hard time seeing how uninstalling the program would affect other machines on the network or the router itself. Can you maybe try opening a command line and typing "ipconfig", and then try to ping the address set as "default gateway" with "ping <address>"? Can you try resetting it?

[Undesired Walrus]

The one thing that has changed is that it says 'unidentified' before my house network name. I.e 'unidentified - bthomehub 846D'

[Undesired Walrus]

To the question above mine, it's the first.

[GreNME]

Sorry, UW, I'm sure that my question got lost in the "OS Warz" nonsense, but can you identify which download manager and which operating system you're using?

As to the network: have you attempted unplugging the router, waiting about fifteen seconds, and plugging it back in? It sounds corny, but power cycling the router might solve your problem if it's affecting all computers in the house.

[kosai]

Did you try connecting directly to the modem rather than through any router?

This means, not through wireless... You need to make sure data is coming in at all before you start troubleshooting your home network.

[Wudang]

If Grenme's suggestion doesn't help this should reset it to defaults , from http://www.frequencycast.co.uk/homehub.html

"One of the problems with the BT HomeHub is that the only apparent way to reset back to factory settings is via the browser interface (192.168.1.254) or the HubManager app. Here one logs in (http://www.frequencycast.co.uk/homehubfaq.html#login) as the admin user and simply uses the soft Factory Reset (System > Reset). However this doesn't do a proper reset - it seems to leave some tables unchanged. In my case I kept coming against static addressing that I wanted to switch off which were unaffected by a software reset.

BT Support advises that a full and proper hardware reset can be done by:


Push and hold the Wireless Association button (on the back panel) for 15 seconds, until all the lights light up - then release it.
The reset process may then take several minutes.
The Hub is reset and ready for use when the Broadband and Internet lights are steady green."

[Undesired Walrus]

I resorted to turning off the Internet at the plug and turning it on again.

It worked.

Thanks.

[kosai]

I hate when people turn off the internet!

[Christian Klippel]

I resorted to turning off the Internet at the plug and turning it on again.

It worked.

Thanks.

<Roy> Have you tried turning it off and on again? </Roy>

Good to see it works again.

Greetings,

Chris

[Undesired Walrus]

It's insane that for all that the simplest method still works.

[Soapy Sam]

You wazzock!
I was using that internet when you turned it off!
Now I have ASCII characters and HTML all over the floor!

[Christian Klippel]

Now I have ASCII characters and HTML all over the floor!

Sweep it up, shake well, and sell it to your XML parser :D

Greetings,

Chris

[Bobert]

I resorted to turning off the Internet at the plug and turning it on again.

It worked.

Thanks.
Oh ok well that is JUST GREAT!!!!
So IT WAS YOU!!!!!!!!
Well it sort of interrupted my, "private session"!!!

[Wudang]

You wazzock!
I was using that internet when you turned it off!
Now I have ASCII characters and HTML all over the floor!

Always keep a bit bucket by the router.

[Audible Click]

I didn't care that he turned the internet off because I was here:


You Have Reached The End Of The Internet
You have reached the last page on the internet. If you think you have reached this page in error, you have not.
It is simply because you have been online too long and had nothing better to do.

--------------------------------------------------------------------------------

Please try the following:

Click the Get a job button, or try again later.

If you are lonley and have nothing better to do then go out and get yourself a girl, stop eating chips and no, Civilization is not an online reality show.

Please click on "Start", click the Turn Off Computer button, wait for your computer to shut down and then go Read a book.
If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings. That will not help either. So the link to Detect Network Settings is not set to function. Relax. This really is the End of the Internet. The link to Detect Network Settings isn't going to do anything either.
You could Click the Help menu and then click About Internet Explorer this will confirm you have no choices
If you like, you can click Back - but that will take you to the the page before the end of the internet!
The only boundaries to the internet are your own moral limitations. Now turn off your computer and go outside and play.

[funk de fino]

It's insane that for all that the simplest method still works.

I guess you have not seen that Southpark episode?