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Eddie Dane
6th September 2009, 01:38 PM
I use Firefox on a Mac.

The Daily Show site seems frozen on August 20. Refreshing the page doesn't help.

How is this possible and what can I do about it?
Lothian
6th September 2009, 01:55 PM
I use Firefox on a Mac.

The Daily Show site seems frozen on August 20. Refreshing the page doesn't help.

How is this possible and what can I do about it?Change the date on your watch.
Earthborn
6th September 2009, 02:09 PM
How is this possibleIf you watched the last episode (of the 20th of August 2009) you might have known that they were taking a 3 week break.

and what can I do about it?Wait a bit, and the problem may go away on its own.
Eddie Dane
6th September 2009, 02:35 PM
LOL

OK, thanks for the info.

I will have to give my life meaning in some way untll they return.
Ducky
6th September 2009, 04:15 PM
*facepalm*


Out of curiosity, why is everyone so quick to blame technology over more direct, and usually simple answers?

I get 200 calls a week about a problem with a site where the person calling me is calling for a server to be "bounced" (what, the whole thing? the apache web service? what?) because they have an error on the page. Or that they will tell me the server is down because they got an inline error on a web page. (Hint, if you made it all the way to get a 404, the web server is working. Check your spelling.)

Now I'm not trying to bag on the OP, but yeah. Why is the assumption that their website is somehow "frozen" when they simply are on vacation, thus no new content is added? Surely a check of listings for new shows on that site would show....there aren't any since they went on vacation?
six7s
6th September 2009, 11:50 PM
(Hint, if you made it all the way to get a 404, the web server is working. Check your spelling.)Meta-hint: customise your 404 page to include a friendly message to that effect and, perhaps, embed the Google Webmaster Tools 404 widget, free (as in lunch) from http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=136085


Customizing your 404 page

When a user clicks on a link to a page that's no longer available on your site, your server returns a 404 (Page Not Found) error. Because generic messages can be frustrating to the user, we recommend creating a custom 404 page to provide more useful information about your site.

In addition, you can add the Webmaster Tools 404 widget to your custom 404 page. The 404 widget automatically provides users with helpful suggestions instead of error messages:

It adds a search box for your site with appropriate search suggestions.
It tries to provide alternatives to incorrect URLs.
<snip/>

To add the widget to your custom 404 page, copy the code below and paste it into your page between the <body> and </body> tags. Be sure to replace the URL http://www.example.com with the URL of your own site.

<script type="text/javascript">
var GOOG_FIXURL_LANG = 'en-GB';
var GOOG_FIXURL_SITE = 'http://www.example.com'
</script>

<script type="text/javascript" src="http://linkhelp.clients.google.com/tbproxy/lh/wm/fixurl.js">
</script>
Ducky
7th September 2009, 09:25 AM
Um. Yeah I do customize my error pages. It doesn't stop the flood of blaming the tech for user errors.
Eddie Dane
8th September 2009, 12:36 AM
A friend of mine worked a help desk.
He kept statistics on what caused the problems.

If I remember correctly, in over 80% of the problems the cause was defined as 'user'.
arthwollipot
8th September 2009, 01:11 AM
The Daily Show site seems frozen on August 20. Refreshing the page doesn't help.Gentle warming with a hair dryer should thaw it out.

A friend of mine worked a help desk.
He kept statistics on what caused the problems.

If I remember correctly, in over 80% of the problems the cause was defined as 'user'.Yep. I have been proudly working IT service desk in various government departments for 15 years. I'd estimate that 80% is about right, give or take. Check out my Customers Suck (http://forums.randi.org/showthread.php?t=120903&highlight=customers+suck) thread.
six7s
8th September 2009, 01:32 AM
...in over 80% of the problems the cause was defined as 'user'.99.998% of all networks suffer from PEBKAC Syndrome:
Problem
Exists
Between
Keyboard
And
Chair
arthwollipot
8th September 2009, 01:39 AM
And 79.335% of statistics are made up on the spot.
six7s
8th September 2009, 01:42 AM
And 42.42426969% of all posts citing statistics are followed up with such a comment










:p
arthwollipot
8th September 2009, 01:43 AM
I think it looks more like Darth Vader.






What?
six7s
8th September 2009, 01:47 AM
hp69rg6Hdlo
Y'eaten?
Dancing David
8th September 2009, 04:55 AM
Um, I think it is human nature...

Since I hate being bored I do a lot more than sit in the lab all day, I trouble shoot for the techs and hopefully solve the problem without them coming out.

Two biggest complaints:
1. The internet doesn't work.
2. The computer is slow.

Followed by
3. I can't print.


Now the 'internet not working' is so vague that there are a huge number of issues associated with it, and it is the vaugeness that leads to problems, could be a connection issue (many culprits), could be that the web page they want is down. The vagueness leads to the frustation , but hey i am the shaman who walks the line between the worlds.

Computer is slow, well there are three main reasons for that, viral/worm attack, web based appplication and the server is slow and my favorite: the internet is slow. People because they do not think about how it works do not understand why a school based system is slow. You have a mega bit per second for every machine in the building of the internet, so if 1 person is signed on fast, if twenty people sign on, not so fast, if 50 people sign on very slow.

My favorite about the printer not working, one person is talking about something that happened yesterday or person unplugged the power supply to the mini switch the printer was on so they could use their personal laptop, and did not plug the power supply back in.

It is just that people use computers without understanding them.
GeeMack
8th September 2009, 05:35 AM
"Well the little message box said I have a virus and to click here to install the software to kill the virus and I did that and..."
arthwollipot
8th September 2009, 06:36 AM
Two biggest complaints:
1. The internet doesn't work.
2. The computer is slow.

Followed by
3. I can't print.In two of those three cases, the user's account is locked.

It is just that people use computers without understanding them.Now you're getting to the root cause of the problem. For many years, the selection criteria for any public service job has included one that says, basically, that the applicant must have a certain level of familiarity with computers and basic office software. Seems to me (after 15 years of experience) that this criterion is rarely adhered to.

Of course, there's a big issue of confirmation bias in IT Support. We do not hear from the people who are good with computers. We only hear from the useless ones, because they're the ones that need our help.
Dancing David
9th September 2009, 03:20 PM
"Well the little message box said I have a virus and to click here to install the software to kill the virus and I did that and..."

...and then it went BOOM!
microdot
10th September 2009, 03:43 AM
A friend of mine worked a help desk.
He kept statistics on what caused the problems.

If I remember correctly, in over 80% of the problems the cause was defined as 'user'.
Yep. I have been proudly working IT service desk in various government departments for 15 years. I'd estimate that 80% is about right, give or take.

Me too - 18 years in the job :D

We have a code word for these types of problem - PEBCAC (Problem Exists Between Chair And Computer)
arthwollipot
10th September 2009, 06:28 AM
Me too - 18 years in the job :D

We have a code word for these types of problem - PEBCAC (Problem Exists Between Chair And Computer)Ah. I assume you're familiar with the Chronicles of George?
microdot
10th September 2009, 06:54 AM
ROFL - that's pure gold - should keep us LOL'ing for a while. :D

Thanks for that :D
shuttlt
10th September 2009, 08:21 AM
I did have a user complain that my web app was broken because they couldn't fill in one of the fields. Much investigation and a walk upstairs later the user said "Oh yes! The keyboard has been broken all day". Did they raise a helpdesk call about the broken keyboard? No they didn't.
microdot
10th September 2009, 12:38 PM
This one always makes me laugh:-

http://www.weakendproductions.co.uk/movs/jebsjobs.html

:D