Fix my grandma's computer.

[Dylab]

My grandmother's computer can not connect to her dial-up internet provider. When I try to connect it says that the modem recieved no response although the "eeee aaaaa ooooo brrmmmmmmmm" sound goes off on the speakers. I have tried:

Creating a new dial-up connection thing on the computer.
Reinstalling the modem.
Trying my computer on the phoneline, works on my computer.

Besides that I tried to install a different modem on the computer but the computer didn't recognize it.

The computer says the modem is working fine but my guess is that is where the problem is. What do you guys think and do you have any tips on installing the different modem?

[a_unique_person]

Hmmm, "Brmmmmmmmm". My dial up was more of a "bzzttggzzxxlxxxtzzz". Could that be your problem?

A new modem is pretty cheap, can't hurt to try one. Or just her broadband.

[Earthborn]

Check the cable that connects the modem to the phone outlet. Especially if your grandma has any pets that are allowed to move around in the house freely.

Try a new cable anyway even if it looks okay. They are like less than a buck anyway. Check whether the connectors in the modem are okay. One of them may be broken.

Did it ever work, or are you setting it up for the first time?

[Dylab]

Originally posted by Earthborn
Check the cable that connects the modem to the phone outlet. Especially if your grandma has any pets that are allowed to move around in the house freely.

Try a new cable anyway even if it looks okay. They are like less than a buck anyway. Check whether the connectors in the modem are okay. One of them may be broken.

Did it ever work, or are you setting it up for the first time?

It did connect for at least a year at her house with no problem. As far as I know no changes were made around the time it stoped workings.

Also I tried moving the entire computer to my house and tried it here. Still doesn't work.

I'm guessing it is the modem. I have another one from my computer that I know works put when I plug the modem in my grandmother's computer's slot the computer doesn't recognize it.

[Zep]

Is it an internal or external modem? Internal ones have a tendency to misbehave more than the external ones. Also, set the modem back to factory defaults, if possible.

The dial-up sound does not necessarily mean the modem made a satisfactory connection to the other end. Those noises are in fact representative of "training", like when two fax machines whistle at each other. It is attempting to establish the fastest baud rate to the other end, starting fastest first and moving down the scale. If it reaches the other end of the list of possible speeds with no success, then it will say that it cannot make a connection. The reasons why it cannot make connections are the obvious one - no-one answering (or bad line), less obvious (and now highly infrequent) - incompatible protocols, or the highly apparent - modem busted.

[Zep]

Originally posted by Dylab
It did connect for at least a year at her house with no problem. As far as I know no changes were made around the time it stoped workings.

Also I tried moving the entire computer to my house and tried it here. Still doesn't work.

I'm guessing it is the modem. I have another one from my computer that I know works put when I plug the modem in my grandmother's computer's slot the computer doesn't recognize it. Have you tried the modem in a different slot in the PC? Sometimes PCI slots go bad for somereason.

[WildCat]

Did you check for spyware? My parents had a similar problem w/ their dial-up. I ran ad-aware and spybot, it found gobs of stuff they had accumulated on online poker sites (surprise surprise), after that it worked fine.

[SezMe]

Are we talking PC or Mac here? What OS?

[nobbus]

Use phone dialler in assessories to dial your mobile phone. That would prove that the phone & line is OK & that the fault is probably the dial up configuration or with your ISP..

[Dylab]

The computer is a pc and I tried the same pci slot as the one the old was connected to as well as a different one.

[Mongrel]

Has she brought any new gadgets that plug in the phone line?
Does it plug in to the phone socket through a splitter?
And definitely check for Malware\Spyware\ Viruses

[Frinkiak7]

If you're getting negotiation tones but no response, I would start with the ISP. Make sure that they haven't updated their dial-in numbers, or that they aren't experiencing some kind of outage. Failing that, ask them to spin the password and try again with the new one.

Who is your ISP, by the way?