Cable modem help needed

[Piscivore]

I set up a new Linksys router last night, and everything is working fine on my laptop. The cable modem and the router seem to be working fine. However, my wife's computer now won't connect to the internet. When I open IE it says it is offline, and when I opt to connect the broadband it tries to "dial" but never gets thru.

What else do I need to tell you?

[asthmatic camel]

Your ISP, username and password.

[D2011]

How is your wife connecting? Via an ethernet cable from the switch of the router or is it wireless?

Does your isp require you to have software on your PC that authenticates with your username & password they provided you?

If so, is it on both Pc's?

If the router is taken out of the equation, can your wifes pc normaly connect to the internet?

Do you get an error when she cannot connect?

I recently had to set up a Linksys router on a cable service & discovered it was unlike any others I have set up. Most routers on cable I have set up use dhcp authentication & you dont seem to have to do much at all to get them going. But others as I discovered are hell.

Check out this procedure I had to follow for a recent Linksys router on cable install (http://www.ozcableguy.com/linksys.html)

What it comes down to I guess is. Some isp's try to get a little overprotective with their services & at their end they see your connection coming through & see your username & password, but they also get your MAC address. So their system says "OK piscivores account belongs with this MAC address & no other". Then you send it the same usrname & password with another MAC address & it says "nup".

So on the linksys routers , there is a "Clone MAC address" button.

You may have to use this, connect with your pc, then try to connect with hers.

D2011

[bjb]

Sometimes Windows likes to set up a firewall to prevent your computer from connecting to the internet. Right-click on 'Network Places' and select 'Properties'. Look at the properties for your network adapter (ethernet connection, wireless card, etc.), then click on the 'Advanced' tab. There should be a setting for Internet Connection Firewall. If the box is checked your computer will not connect to the internet. Uncheck the box and the computer will access the internet.

I've also had problems that were solved with the 'clone MAC address' function of the Linksys router. However, my computer, which is connected to the router though an ethernet cable, was not connecting but the wireless computers in our house were fine.

[Piscivore]

How is your wife connecting? Via an ethernet cable from the switch of the router or is it wireless?

Ethernet. I'm on the wireless.

Does your isp require you to have software on your PC that authenticates with your username & password they provided you?

No.

If the router is taken out of the equation, can your wifes pc normaly connect to the internet?

It did before I put in the router, but not anymore. I did take the router out to test it.

Do you get an error when she cannot connect?

Error 678.

I recently had to set up a Linksys router on a cable service & discovered it was unlike any others I have set up. Most routers on cable I have set up use dhcp authentication & you dont seem to have to do much at all to get them going. But others as I discovered are hell.

Check out this procedure I had to follow for a recent Linksys router on cable install (http://www.ozcableguy.com/linksys.html)

Thanks.

What it comes down to I guess is. Some isp's try to get a little overprotective with their services & at their end they see your connection coming through & see your username & password, but they also get your MAC address. So their system says "OK piscivores account belongs with this MAC address & no other". Then you send it the same usrname & password with another MAC address & it says "nup".

So on the linksys routers , there is a "Clone MAC address" button.

You may have to use this, connect with your pc, then try to connect with hers.

D2011

I'll try that.

[Piscivore]

Sometimes Windows likes to set up a firewall to prevent your computer from connecting to the internet. Right-click on 'Network Places' and select 'Properties'. Look at the properties for your network adapter (ethernet connection, wireless card, etc.), then click on the 'Advanced' tab. There should be a setting for Internet Connection Firewall. If the box is checked your computer will not connect to the internet. Uncheck the box and the computer will access the internet.

I've also had problems that were solved with the 'clone MAC address' function of the Linksys router. However, my computer, which is connected to the router though an ethernet cable, was not connecting but the wireless computers in our house were fine.

That's exactly what I've got, I'll try that.

[Piscivore]

Working fine now, thanks.

[D2011]

Thats great. So you just had your firewall which was blocking it?

D2011

[Piscivore]

Yep.