Dolphin Tech Support are stuck on this one ....

SusanB-M1 · 19th September 2009, 11:57 AM

My access to the internet is through Dolphin Supernova 9. It is efficient and a totally admirable piece of software. However, even Dolphin Tech Support (who deal only with their own customers) have not managed to replicate the problem. I'll see if I can explain it clearly enough:

The most important aspect of Supernova is the control it gives on the internet with AVF - Auto Virtual Focus. When I go to an internet site, the Auto Virtual Focus automatically turns on. I can then move it to where I want it. I press the middle mouse button on a line; this then shows a dark coloured box around the line; the voice then reads it. To move lines, I can cursor up or down, or move the cursor (which I can see peripherally because the magnification is on) to a new position with another click of the middle mouse button.

The main problem is that the box is becoming detached from its line - this has never happened until reccently. When I scroll down a page, what is on the screen goes up, but the box stays on the screen where it was for a bit, then jumps to re-attach itself to the line it was on. It is also very slow to surround a line when I click the middle mouse button.

I appreciate that it is not really fair to ask this question, but if any of the computer experts around here can come up with an idea of what they think this could possibly be, I would of course be very grateful indeed.

The senior Tech Support fellow returns from holiday next week, but even he had not come up with a solution before he went away.

The problem is not one which prevents my using the computer, but because it has only been doing it for a couple of months, I know it can work so much more efficiently.

If all else fails, I shall have to send the computer back to them, so they can see what is happening. I might accompany it, if I can get someone to drive me there!!

Well, thank you for reading this.

six7s · 19th September 2009, 11:25 PM

Originally Posted by SusanB-M1

The most important aspect of Supernova is the control it gives on the internet with AVF - Auto Virtual Focus. When I go to an internet site, the Auto Virtual Focus automatically turns on

After only a quick look at www.synapseadaptive.com/dolphin/supernova and www.yourdolphin.com/dolphin, I can't tell if/how the software integrates with specific browsers...

One (perhaps relatively simple/easy) suggestion: try installing another browser

Opera, Firefox and Google Chrome are all free (as in lunch) and popular enough to have large, free, support forums

SusanB-M1 · 20th September 2009, 07:41 AM

Originally Posted by six7s

After only a quick look at www.synapseadaptive.com/dolphin/supernova and www.yourdolphin.com/dolphin, I can't tell if/how the software integrates with specific browsers...

One (perhaps relatively simple/easy) suggestion: try installing another browser

Opera, Firefox and Google Chrome are all free (as in lunch) and popular enough to have large, free, support forums

Many thanks for your help. I will phone Dolphin tomorrow to ask them what they think. I know that they are always working to ensure they are user friendly with different browsers. Can a computer have two different browsers in it at once ... but not of course trying to run them both at the same time!

ddt · 20th September 2009, 08:56 AM

Originally Posted by SusanB-M1

Many thanks for your help. I will phone Dolphin tomorrow to ask them what they think. I know that they are always working to ensure they are user friendly with different browsers. Can a computer have two different browsers in it at once ... but not of course trying to run them both at the same time!

Sure you can install two or more browsers on a computer. And you can also run two or more at the same time, no problem. They do, of course, have separate histories and separate bookmark files. But for the operating system, running two browsers is hardly different from running a browser and an office program at the same time.

There's one caveat: Windows remembers which is your default browser. That's the browser that is being started when you click a link from, e.g., an email or from a Word document. So, when you install Firefox, or another browser, it will also ask you if you want it to be your default browser. I think you can switch what your default browser is later, but I'm not sure how - I hardly use Windows

.

BTW, good luck with the screen reader software problem!

SusanB-M1 · 20th September 2009, 12:43 PM

ddt

That is interesting - thank you for the information.

iMaGiNaTioN · 21st September 2009, 01:39 PM

It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running.

NoZed Avenger · 21st September 2009, 02:51 PM

Originally Posted by iMaGiNaTioN

It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running.

This was my only thought (as I am a non-tech person).

You might have added some small "helper" app or a similar add-on that is conflicting. Heck, even an update of an existing app you already had might have changed something.

SusanB-M1 · 22nd September 2009, 12:19 AM

Originally Posted by iMaGiNaTioN

It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running.

Thank you. I sent an e-mail to Dolphin yesterday, but if no reply by this afternoon, I'll phone them to ask about this.

19th September 2009, 11:57 AM	#1
SusanB-M1 Incurable Optimist Join Date: Jul 2006 Location: Almost in the New Forest, Hampshire, UK Posts: 1,506	Dolphin Tech Support are stuck on this one .... My access to the internet is through Dolphin Supernova 9. It is efficient and a totally admirable piece of software. However, even Dolphin Tech Support (who deal only with their own customers) have not managed to replicate the problem. I'll see if I can explain it clearly enough: The most important aspect of Supernova is the control it gives on the internet with AVF - Auto Virtual Focus. When I go to an internet site, the Auto Virtual Focus automatically turns on. I can then move it to where I want it. I press the middle mouse button on a line; this then shows a dark coloured box around the line; the voice then reads it. To move lines, I can cursor up or down, or move the cursor (which I can see peripherally because the magnification is on) to a new position with another click of the middle mouse button. The main problem is that the box is becoming detached from its line - this has never happened until reccently. When I scroll down a page, what is on the screen goes up, but the box stays on the screen where it was for a bit, then jumps to re-attach itself to the line it was on. It is also very slow to surround a line when I click the middle mouse button. I appreciate that it is not really fair to ask this question, but if any of the computer experts around here can come up with an idea of what they think this could possibly be, I would of course be very grateful indeed. The senior Tech Support fellow returns from holiday next week, but even he had not come up with a solution before he went away. The problem is not one which prevents my using the computer, but because it has only been doing it for a couple of months, I know it can work so much more efficiently. If all else fails, I shall have to send the computer back to them, so they can see what is happening. I might accompany it, if I can get someone to drive me there!! Well, thank you for reading this.
	__________________ I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant. Last edited by SusanB-M1; 19th September 2009 at 12:03 PM.

19th September 2009, 11:25 PM	#2
six7s veretic Join Date: Jun 2007 Location: Aotearoa Posts: 8,064	Originally Posted by SusanB-M1 The most important aspect of Supernova is the control it gives on the internet with AVF - Auto Virtual Focus. When I go to an internet site, the Auto Virtual Focus automatically turns on After only a quick look at www.synapseadaptive.com/dolphin/supernova and www.yourdolphin.com/dolphin, I can't tell if/how the software integrates with specific browsers... One (perhaps relatively simple/easy) suggestion: try installing another browser Opera, Firefox and Google Chrome are all free (as in lunch) and popular enough to have large, free, support forums
	__________________ Sent from my Mac Book Wheel using Clickaclickaclickaclickatalk

20th September 2009, 07:41 AM	#3
SusanB-M1 Incurable Optimist Join Date: Jul 2006 Location: Almost in the New Forest, Hampshire, UK Posts: 1,506	Originally Posted by six7s After only a quick look at www.synapseadaptive.com/dolphin/supernova and www.yourdolphin.com/dolphin, I can't tell if/how the software integrates with specific browsers... One (perhaps relatively simple/easy) suggestion: try installing another browser Opera, Firefox and Google Chrome are all free (as in lunch) and popular enough to have large, free, support forums Many thanks for your help. I will phone Dolphin tomorrow to ask them what they think. I know that they are always working to ensure they are user friendly with different browsers. Can a computer have two different browsers in it at once ... but not of course trying to run them both at the same time!
	__________________ I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant.

20th September 2009, 08:56 AM	#4
ddt Mafia Penguin Join Date: Dec 2007 Location: Netherlands Posts: 4,082	Originally Posted by SusanB-M1 Many thanks for your help. I will phone Dolphin tomorrow to ask them what they think. I know that they are always working to ensure they are user friendly with different browsers. Can a computer have two different browsers in it at once ... but not of course trying to run them both at the same time! Sure you can install two or more browsers on a computer. And you can also run two or more at the same time, no problem. They do, of course, have separate histories and separate bookmark files. But for the operating system, running two browsers is hardly different from running a browser and an office program at the same time. There's one caveat: Windows remembers which is your default browser. That's the browser that is being started when you click a link from, e.g., an email or from a Word document. So, when you install Firefox, or another browser, it will also ask you if you want it to be your default browser. I think you can switch what your default browser is later, but I'm not sure how - I hardly use Windows . BTW, good luck with the screen reader software problem!
	__________________ Proud member of the Solipsistic Autosycophant's Group I think I see a signature - nathan

20th September 2009, 12:43 PM	#5
SusanB-M1 Incurable Optimist Join Date: Jul 2006 Location: Almost in the New Forest, Hampshire, UK Posts: 1,506	ddt That is interesting - thank you for the information.
	__________________ I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant.

21st September 2009, 01:39 PM	#6
iMaGiNaTioN Scholar Join Date: Nov 2007 Posts: 65	It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running.
iMaGiNaTioN Scholar Join Date: Nov 2007 Posts: 65

21st September 2009, 02:51 PM	#7
NoZed Avenger Bitter Whiner Join Date: Apr 2002 Posts: 8,793	Originally Posted by iMaGiNaTioN It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running. This was my only thought (as I am a non-tech person). You might have added some small "helper" app or a similar add-on that is conflicting. Heck, even an update of an existing app you already had might have changed something.
	__________________ There is no substitute for good manners. Except fast reflexes.

22nd September 2009, 12:19 AM	#8
SusanB-M1 Incurable Optimist Join Date: Jul 2006 Location: Almost in the New Forest, Hampshire, UK Posts: 1,506	Originally Posted by iMaGiNaTioN It's possible you have other Browser Helper Objects installed which conflict with this Dolphin application. With the software I deal with at work, HP BHOs cause the software to run incorrectly. Check the addons in your browser and see what's running. Thank you. I sent an e-mail to Dolphin yesterday, but if no reply by this afternoon, I'll phone them to ask about this.
	__________________ I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant.